Wait Time On Canceled Remark and File Upload

Posted about 1 month ago by SkySlope Support

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SkySlope Support Admin

Created By Richard Tibbitts

Requester

Hi,

I'm hoping others have already noted what I am and that there's a fix in the works. The amount of time it takes to either upload a file or save/cancel a remark seems extremely long. I just timed both and found that if I click on the remark field and realize I did so in error, it takes 22 seconds after I press "Cancel" for the page to update. And worse still, when I'm uploading a file, it takes 33 seconds from the time I press the "Attach" button before the next window appears to select a file. I love SkySlope, but certainly not this aspect of it.

One other request... When I upload a file, after the upload is complete, instead of being returned to that part of the screen I was on when I began the upload, I always am returned to a part of the page further up from where I was. Then I have to scroll back down to find where I was to continue. Could this be addressed also? It's not as inconvenient as the other two items mentioned here, but it would be nice if this were addressed too.

Thanks for your review!

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SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Richard!

Kylee from the Product team here at SkySlope. Thank you for reaching out! Could you confirm which web browser and version you're using to access SkySlope? If you haven't done so already, I highly recommend clearing the cache and cookies on your web browser (I've included a tutorial here). Please feel free to reach out to our Support team anytime and they'd be happy to further diagnose the issue and create a ticket as needed.

I've documented your feedback for our team to review. We'll also monitor this post for upvotes and comments.

Happy SkySloping!

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