Change email address after sending envelope for signature

Posted about 1 month ago by SkySlope Support

Post a topic
S
SkySlope Support Admin

Created By Jose Goncalves

Requester

I created an envelope and sent it for signature.

Client did not receive the envelope.  After checking the "View History" for the envelope I realized that the email address for the client was incorrect.  I clicked "Correct Envelope" and made the change in the envelope for the client, saved and sent the envelope again.  The system DID NOT change the email address, it still sent it to the old address.  I tried again, it showed the correct address for the client in the contacts window but it still sent the envelope to the wrong email address even though it showed the proper email address for the client.

I had to go to the "File Details" tab where it was obvious that the email address had not been changed for the client and when I changed it there it finally sent the envelope to the proper address.  Changes are not being propagated to the main contact record.

Very, very Frustrating

 

0 Votes


0 Comments

Login or Sign up to post a comment