I can't use Adobe PDF combine files because of Password protection - help

Posted about 1 month ago by SkySlope Support

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S
SkySlope Support Admin

Created By Corey Weber

Requester

how can I get past password protection to combine PDF files from SS instead of sending clients multiple files

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S

SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Corey!

Kylee from the Product team here at SkySlope. Thank you for reaching out! To clarify, are you trying to combine PDFs in Adobe that you downloaded from somewhere within SkySlope? Our product wouldn't encrypt a password on PDFs which leads me to believe the PDFs in question may have been encrypted before being uploaded into SkySlope initially. Please feel free to reach out to our Support team at your convenience and they'd be happy to look into this with you and troubleshoot as needed! They can be reached anytime via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117. 

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