how can I get past password protection to combine PDF files from SS instead of sending clients multiple files
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S
SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Hi Corey!
Kylee from the Product team here at SkySlope. Thank you for reaching out! To clarify, are you trying to combine PDFs in Adobe that you downloaded from somewhere within SkySlope? Our product wouldn't encrypt a password on PDFs which leads me to believe the PDFs in question may have been encrypted before being uploaded into SkySlope initially. Please feel free to reach out to our Support team at your convenience and they'd be happy to look into this with you and troubleshoot as needed! They can be reached anytime via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Created By Corey Weber
Requesterhow can I get past password protection to combine PDF files from SS instead of sending clients multiple files
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1 Comments
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentHi Corey!
Kylee from the Product team here at SkySlope. Thank you for reaching out! To clarify, are you trying to combine PDFs in Adobe that you downloaded from somewhere within SkySlope? Our product wouldn't encrypt a password on PDFs which leads me to believe the PDFs in question may have been encrypted before being uploaded into SkySlope initially. Please feel free to reach out to our Support team at your convenience and they'd be happy to look into this with you and troubleshoot as needed! They can be reached anytime via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
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