When in an Email comes in to Zendesk it is a new ticket. Read the ticket, if it is a simple question then answer the ticket and mark it as Solved. If the ticket requires more information, question the requester until you get the information you need. Once you have the information, resolve the issue, and solve the ticket.
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RequesterWhen in an Email comes in to Zendesk it is a new ticket. Read the ticket, if it is a simple question then answer the ticket and mark it as Solved. If the ticket requires more information, question the requester until you get the information you need. Once you have the information, resolve the issue, and solve the ticket.
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