When staff review the items in the checklist, yes, there's a comment section that agents and staff can see and communicate in; however, I would like to suggest that there be an internal comment box so that staff can leave comments/questions for themselves/contract review/managers can review and communicate in. This box would not be seen by the agents. It would help a big deal for escalation issues, and the communication would be directly in the file.
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S
SkySlope Supportposted
3 months ago
Admin
Created By Leah Allen
Requester
As opposed to the log... comments would be directly per checklist item.
Created By Leah Allen
RequesterWhen staff review the items in the checklist, yes, there's a comment section that agents and staff can see and communicate in; however, I would like to suggest that there be an internal comment box so that staff can leave comments/questions for themselves/contract review/managers can review and communicate in. This box would not be seen by the agents. It would help a big deal for escalation issues, and the communication would be directly in the file.
0 Votes
1 Comments
SkySlope Support posted 3 months ago Admin
Created By Leah Allen
RequesterAs opposed to the log... comments would be directly per checklist item.
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