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Created By Peter Loudis
RequesterWe need an option to turn off the AI tool Auto split feature. It constantly does not work properly and is very annoying that you have to check it and redo it each time. I have gotten to the point where I don't use it because it stinks so bad.
This tool does not help if you have to manually check it each time.
0 Votes
9 Comments
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentThank you Elizabeth! I will pass that long to the Product Manager in charge of Auto Split and Assign.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Elizabeth Ewing
RequesterI get that the intention is to save time, but now this is taking more time by having to wait for AI to split and then we have to go back in and turn it off and resplit the forms. Just causes an extra step for us. It has very good intentions, but i just think it needs an option to be turned off for the agents that want to still split manually.
Mostly state forms.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentThank you for the added context! I see what you are saying and our intention is to save agents time from having to manually split and assign documents. We saw the benefit in using AI in that it can be much faster at identifying all of the different forms from all of the different libraries but it takes time for the AI to learn as it goes!
Are those forms you are having issues with from your broker library? Or are they from a state association?
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SkySlope Support posted about 1 month ago Admin
Created By Elizabeth Ewing
RequesterOn certain forms. But it would just be so much easier to have the option to turn it off. I think this is something that AI doesn't need to be involved in, especially since so many different firms use this platform.. all the different forms with the different firms; hard to match em all
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentHi Elizabeth!
Tyler from the Product team here at SkySlope. I will note your feedback about having an option to turn off the auto split. What libraries are you using where you are running into issues with the auto split and assign? Have you noticed issues on certain forms or on the whole library?
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SkySlope Support posted about 1 month ago Admin
Created By Elizabeth Ewing
RequesterHi, I came here to post the same. Please create an option to have it turned off. It is an inconvenience to have to clear it everytime and most of the times it doesn't split the documents in the correct place. I would rather manually split.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentHi Kristina,
Thank you for this additional feedback. Can you please share what libraries your team uses? Additionally, would you be willing to speak more with our team about your experience?
Thanks again!
Charleigh, Product Operations
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SkySlope Support posted about 1 month ago Admin
Created By Kristina M Jones Dodd
Requesteryes, turn it off. My agents who try to split, about half of them are in too much of a hurry to see that the AI split is calling things the wrong name, splitting pages of documents into two different docs, etc. Therfore I have to go back and find the original file and re-split and trash all the badly split ones. I'd say a full 50% of the split docs are badly split so this takes a big chunk of my time.
It was better when agents had to slow down and think about how they were splitting.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentHi Peter!
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback! Can you please confirm the association/library the forms you typically use are from? This will help our product management team when addressing your feedback!
Thanks again and have a great day!
0 Votes
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