When clicking on a document in the documents tab to split and or split and assign, it is taking an inordinate amount of time to populate the document and split function. Like 45 full seconds or more! This must be addressed as it is taking forever to assign simple things to the checklist!
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SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Thanks Corina! We've recorded this and will be passing it along to our product manager.
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S
SkySlope Supportposted
3 months ago
Admin
Created By Corina Moore
Requester
Thank you for the quick response! To answer your question.... it is with all documents and with all transactions. It has been happening for quite some time but I thought I should finally reach out because it doesn't seem to be resolving itself.
Thank you!
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Hi Corina,
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback. We understand it can be frustrating when things don't work as expected. I'll get this recorded for our product manager to review. Is this occurring for all documents in SkySlope, or just specific ones?
In the meantime, we recommend reaching out to our rockstar support team. They may be able to troubleshoot these long load times. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Created By Corina Moore
RequesterWhen clicking on a document in the documents tab to split and or split and assign, it is taking an inordinate amount of time to populate the document and split function. Like 45 full seconds or more! This must be addressed as it is taking forever to assign simple things to the checklist!
0 Votes
3 Comments
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentThanks Corina! We've recorded this and will be passing it along to our product manager.
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Corina Moore
RequesterThank you for the quick response! To answer your question.... it is with all documents and with all transactions. It has been happening for quite some time but I thought I should finally reach out because it doesn't seem to be resolving itself.
Thank you!
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentHi Corina,
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback. We understand it can be frustrating when things don't work as expected. I'll get this recorded for our product manager to review. Is this occurring for all documents in SkySlope, or just specific ones?
In the meantime, we recommend reaching out to our rockstar support team. They may be able to troubleshoot these long load times. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Thanks again and have a great day!
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