SPLITTING TAKES WAAAAAAY TO LONG TO LOAD!!!

Posted about 2 months ago by SkySlope Support

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SkySlope Support Admin

Created By Corina Moore

Requester

When clicking on a document in the documents tab to split and or split and assign, it is taking an inordinate amount of time to populate the document and split function. Like 45 full seconds or more! This must be addressed as it is taking forever to assign simple things to the checklist!

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Thanks Corina! We've recorded this and will be passing it along to our product manager.

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SkySlope Support posted about 2 months ago Admin

Created By Corina Moore

Requester

Thank you for the quick response! To answer your question.... it is with all documents and with all transactions. It has been happening for quite some time but I thought I should finally reach out because it doesn't seem to be resolving itself.

Thank you!

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Hi Corina,

Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback. We understand it can be frustrating when things don't work as expected. I'll get this recorded for our product manager to review. Is this occurring for all documents in SkySlope, or just specific ones?

In the meantime, we recommend reaching out to our rockstar support team. They may be able to troubleshoot these long load times. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.

Thanks again and have a great day!

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