We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Created By Matt Barton
Requester1. Task Templates when created counterintuitively have checkboxes on the specific lines already... making you wonder why they're already "checked off". Support said this was just to show that the task was created correctly within the Template. Ummm... if you were able to save the task in the template and an entry created why include a checkbox. See first image. In addition, once the Template is saved and is imported and used on a transaction, you get (image 2) with the initial checkboxes in the template still showing on the right and then blank checkboxes on the left. Sorry this is just confusing and now well thought out on the user interface side. The no-utility, prefilled checkboxes should go away in the Template and also when the template is applied.
Lastly, there appears to be no system intelligence to sort tasks in a template in sequence of their due date. No button to supply any type of sorting order. Instead you have to in a make sure you create the list in the sequence you want the to show (aka enter the last one to be completed first and the first one last). And if you have to edit the list at some future point, because that never happen, and you want the sequence to be in order... you need to recreate them all manually again in the sequence you want. This is just NOT good design.
IMAGE 1
IMAGE 2
0 Votes
2 Comments
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentHi Matt!
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback. We understand that it can be frustrating when things don't work as expected. I'll be touching base with our Digital Transaction Management Product Manager to check in on the status of these items. In the meantime, I have a couple questions for you -
We're looking forward to your reply!
Thanks again and have a great day!
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Matt Barton
RequesterBTW, I've seen versions of this commented on "years ago" and nothing has been done.
0 Votes
Login or Sign up to post a comment