Admins should be able to reject a cancel request.

Posted 6 months ago by SkySlope Support

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SkySlope Support Admin

Created By AMY CUETO

Requester

When an agent requests to cancel a file, currently admins have to approve it then reactive it. We should be able to reject the cancellation.

0 Votes

10 Comments

SkySlope Support posted 6 months ago Admin

Created By Prod Squad

Agent

Hi All!

Tyler again from the Product team here at SkySlope. I will be sure to document all of your feedback for this feature and pass it along to the proper SkySlope team.

Thanks again!

0 Votes

SkySlope Support posted 6 months ago Admin

Created By Morgen Christy

Requester

This would be a great feature that would make the process more seamless for Agents, Brokers & all other positions!

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SkySlope Support posted 6 months ago Admin

Created By Jim Dustan

Requester

I am also one of DPR's Managing Brokers and totally agree with Erin and the others who have responded.

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SkySlope Support posted 6 months ago Admin

Created By Marilyn Filkins

Requester

This is a great suggestion. It would make things much easier for the Agents and Brokers. It needs to be implemented.

Thanks

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SkySlope Support posted 6 months ago Admin

Created By Matthew Deuitch

Requester

As a Designated Broker, compliance is paramount as we strive to meet real estate department requirements. Hopefully SS views this change as fulfilling its product's purpose to facilitate our compliance. This is an excellent suggestions that needs to be implemented.

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SkySlope Support posted 6 months ago Admin

Created By Allison Gilmore Angle

Requester

I agree with Erin's request; DPR needs this.

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SkySlope Support posted 6 months ago Admin

Created By Lynn Matthews

Requester

I'm one of the Managing Brokers at DPR and support Erin's response. We need this feature.

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SkySlope Support posted 6 months ago Admin

Created By Prod Squad

Agent

Hi Erin,

Tyler from the Product team here at SkySlope. Thank you for the additional context!

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SkySlope Support posted 6 months ago Admin

Created By Erin Van Curen

Requester

I agree! We often have agents submitting a request to cancel a file that either needs to remain open OR needs to be archived, not cancelled. Best case scenario, we are able to click approve but then have to go back to the cancellation section to reopen the file. However, we often run into issues where we approve the cancellation and are unable to reactivate it as the agent has already created a new file or the system does not show an option to reactivate due to other files being open or sharing the address. Agents do not often know the way the system works on the backend and the audit team either spends a lot of time correcting the files or is unable to make the correction at all. If we had the ability to reject the agent's request to cancel, this would solve a lot of issues.

0 Votes

SkySlope Support posted 6 months ago Admin

Created By Prod Squad

Agent

Hi Amy!

Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback, this makes a lot of sense! I've documented your request and we'll also monitor this post for upvotes and comments. How often would you say that you have to reject cancellations? And is the reasoning typically incomplete documentation? Looking forward to your reply!

Thanks again and have a great day!

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