Why does the app keep timing out ? I take a call then go back to entering data and it blows away all of my data !!! The category edit buttons are useless.
VERY FRUSTRATING !!!
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SkySlope Supportposted
6 months ago
Admin
Created By Joseph Ballarino
Requester
I just spoke with awesome support and they are very good. I understand the system has a time out of about 15-20 minutes and the parent company requires this. That is fine.
HOWEVER
We do not know we are timed out and go to save or do something and it fails. We need something in the UI that let's us know when we are timing out.. Can be a timer? a pop-up warning.. SOMETHING so we don't feel stupid and waste time trying to do something that was never going to be successful.
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Sandy Nicholson
Requester
I agree! Having the same issue! Soooooooo frustrating!!
Sandy
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hi Kevin!
Kylee from the Product team here at SkySlope. Thank you for reaching out! Please feel free to contact our Support team directly and they'd be happy to troubleshoot this with you! They're available via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Created By Kevin Diehl
RequesterWhy does the app keep timing out ? I take a call then go back to entering data and it blows away all of my data !!! The category edit buttons are useless.
VERY FRUSTRATING !!!
0 Votes
3 Comments
SkySlope Support posted 6 months ago Admin
Created By Joseph Ballarino
RequesterI just spoke with awesome support and they are very good. I understand the system has a time out of about 15-20 minutes and the parent company requires this. That is fine.
HOWEVER
We do not know we are timed out and go to save or do something and it fails. We need something in the UI that let's us know when we are timing out.. Can be a timer? a pop-up warning.. SOMETHING so we don't feel stupid and waste time trying to do something that was never going to be successful.
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Sandy Nicholson
RequesterI agree! Having the same issue! Soooooooo frustrating!!
Sandy
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Kevin!
Kylee from the Product team here at SkySlope. Thank you for reaching out! Please feel free to contact our Support team directly and they'd be happy to troubleshoot this with you! They're available via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
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