We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Created By Kelly DaSilva
RequesterI am an office admin and It is so frustrating and timing consuming to always have to enter the same information for some of the repeat contacts such as lawyers or go to directory and save the information manually.
Why don't you have a check box, giving us the option to save the information, if we want to? It would be much easier and not so frustrating.
0 Votes
5 Comments
SkySlope Support posted about 1 month ago Admin
Created By Susan Fellows
RequesterHello, I agree with all the above. We should have a "save this contact". It could be "save this contact - private" or "save this contact - public". But the amount of wasted time entering the same contact in as an administrator, is seriously ridiculous. Please add this to the "wish list". Thank you.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Danielle Goodman
RequesterThanks for this Kelly!! I was just about to ask why we don't have a 'SAVE THIS CONTACT" feature as well!! Would save sooo much time then having to add to that Directory manually. Besides that fact that once I have created the room in Skyslope.. I'm NEVER remember to go back to the directory to add the contact anyway.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Jen Cruikshank
RequesterThank you for the information Ryan.
As far as I am concerned, yes, Admin sets up and maintains the files.
*There are crossover contacts (attorneys, lenders, title, etc) I have added these to my directory and shared them company wide. The same for real estate agents that we work with. However because I set up and maintain the files, if the agent does not provide me with the client's information other than the name, I need to ask for it. This gets to be a bit daunting when you have a repeat client. I should be able to add the client to my directory once upon initial setup and then have auto-fill for the next transaction.
*I am aware of the company directory, however, in the case of clients and customers we do not want to share that information with everyone. Just the Admin directory should contain ALL contacts.
*The data is obtained from a cover sheet that we created and the agents fill out when they submit their executed contracts.
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Prod Squad
AgentHi Kelly and Jen,
Thanks for sharing this feedback.
It sounds like both of you are creating and/or managing files for agents. The reason that contacts aren't stored in your directory, as opposed to the agents, was initially that agents work with a set of individuals typically on more than one transaction. Like a lawyer, or title rep, may be used more than once. But as a TC or auditor working with agents, you wouldn't want to see necessarily all contacts that each agent uses.
So a few questions to see if the logic we have here may be off base:
Thanks!
- Ryan, SkySlope Product Team
0 Votes
SkySlope Support posted about 1 month ago Admin
Created By Jen Cruikshank
RequesterYes I agree. Contact/Client info that Admins enter on behalf of agents should be saved to our contacts as well.
0 Votes
Login or Sign up to post a comment