Currently, we are able to send out an email message to recipients and be able to see what our message says in the Log. However, if the recipient responds, it will only record that a response was received and is relating to the same subject but you can't see what the response says. For a more efficient record, it would be good to be able to see the conversations recorded in the Log for auditing reasons.
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SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hi Maria,
I sent you an email with a video for a little more clarification to see if that helps. As for adding email responses in the comments section of the log, that sounds like a great enhancement to the workflow and we will continue to monitor requests for that feature - thank you!
- Megan Lutes, Product Manager
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S
SkySlope Supportposted
6 months ago
Admin
Created By Maria Alford
Requester
Hi Megan-
I would like to be able to see the response to my message to the agent in the Comments under the Log tab. Currently, it only records what I send the agent. I actually chatted with one of your techs about this and he told me that there's no way to see the response in the Comments and suggested I open this request here. You are telling me the opposite and I see don't see the response. What am I missing here? Thanks
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hi Maria,
Thank you for the feedback. To clarify, are you wanting to see the email response in the "Comments" column of the Log? Or the printable log? Both? Or maybe something else?
In addition (you may already know this) if you click on "EML REC" link in the "Type" column of the log you are able to view the email response.
Created By Maria Alford
RequesterCurrently, we are able to send out an email message to recipients and be able to see what our message says in the Log. However, if the recipient responds, it will only record that a response was received and is relating to the same subject but you can't see what the response says. For a more efficient record, it would be good to be able to see the conversations recorded in the Log for auditing reasons.
0 Votes
3 Comments
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Maria,
I sent you an email with a video for a little more clarification to see if that helps. As for adding email responses in the comments section of the log, that sounds like a great enhancement to the workflow and we will continue to monitor requests for that feature - thank you!
- Megan Lutes, Product Manager
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Maria Alford
RequesterHi Megan-
I would like to be able to see the response to my message to the agent in the Comments under the Log tab. Currently, it only records what I send the agent. I actually chatted with one of your techs about this and he told me that there's no way to see the response in the Comments and suggested I open this request here. You are telling me the opposite and I see don't see the response. What am I missing here? Thanks
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Maria,
Thank you for the feedback. To clarify, are you wanting to see the email response in the "Comments" column of the Log? Or the printable log? Both? Or maybe something else?
In addition (you may already know this) if you click on "EML REC" link in the "Type" column of the log you are able to view the email response.
Looking forward to hearing more, thank you Maria!
- Megan Lutes, Product Manager
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