The "Directory" in under "My Account" Skyslope is not useful as structured - or we are doing something wrong.

When we create a Directory entry (record) that is not complete (for example only the name), and come back later to add email, phone, etc. - we retrieve the record that was saved earlier and add the additional information.  However, it does not update that record, it creates an entirely new record.

Consequently, we are getting multiple records for one individual and each is only partially complete.  When a record is retrieved, modified (info added/changed/deleted) that record should be updated - not a new record created. 

Thank you.  You can email me if you need more details on the issue.

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