Tyler from the Product team here at SkySlope. I would recommend reaching out to our support team! They can help walk you through what you are looking for. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Thank you!
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Sherry Skeels
Requester
How do I change a listing status from Active to Contingent
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hey Janet,
In SkySlope, only admins or brokers have the ability to close files. Once you have uploaded your documents to your property file, it is your admin or brokers responsibility to review and approve your checklist items, then close and archive your file for you.
From the sound of your situation, it appears you will need to reach out to your admin or broker to remind them to close the file for you in SkySlope. You have done all the steps on your end correctly!
I hope this helps, -Jessey, SkySlope Product Manager
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Janet Brode
Requester
I am looking for the answer to this question too. I am looking to change the status to closed. My transaction closed, funded, and disbursed. I have changed the status in MLS to closed. I do not see in Skyslope where to change the transaction to closed. The transaction changed on its own to expired. This is incorrect.
Respectfully,
Janet Brode
0 Votes
S
SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hi Chao,
This is Jessey from the Product team here at SkySlope. What status are you trying to change? Is it a listing you want to turn pending or a transaction you want to show closed? Or is it a stage status you are looking to change?
I'm happy to help with this or you can contact our rockstar Support Team who is available 24/7 at [email protected]
Created By Chao Ma
RequesterWHERE AND HOW TO CHANGE THE STATUS???
0 Votes
5 Comments
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Sherry,
Tyler from the Product team here at SkySlope. I would recommend reaching out to our support team! They can help walk you through what you are looking for. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.
Thank you!
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Sherry Skeels
RequesterHow do I change a listing status from Active to Contingent
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHey Janet,
In SkySlope, only admins or brokers have the ability to close files. Once you have uploaded your documents to your property file, it is your admin or brokers responsibility to review and approve your checklist items, then close and archive your file for you.
From the sound of your situation, it appears you will need to reach out to your admin or broker to remind them to close the file for you in SkySlope. You have done all the steps on your end correctly!
I hope this helps,
-Jessey, SkySlope Product Manager
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Janet Brode
RequesterI am looking for the answer to this question too. I am looking to change the status to closed. My transaction closed, funded, and disbursed. I have changed the status in MLS to closed. I do not see in Skyslope where to change the transaction to closed. The transaction changed on its own to expired. This is incorrect.
Respectfully,
Janet Brode
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Chao,
This is Jessey from the Product team here at SkySlope. What status are you trying to change? Is it a listing you want to turn pending or a transaction you want to show closed? Or is it a stage status you are looking to change?
I'm happy to help with this or you can contact our rockstar Support Team who is available 24/7 at [email protected]
-Jessey, SkySlope Product Manager
0 Votes
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