We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Created By Trish Kincaid
RequesterThese are some issues I see with SkySlope that make it very frustrating:
1. I get emails the day BEFORE closing that the file is due to close and documents are due. These documents cannot be loaded until AFTER closing because they are part of the closing process. Stop sending these emails until AFTER closing.
2. I get emails about transactions that have already closed saying that I need to upload the required documents, but they are already there and are marked COMPLETE. Redefine your triggers.
3. I have had transactions (and have one now) that get marked EXPIRED on the day of closing. The final documents CANNOT be loaded until AFTER closing since the documents are not available (see #1 above). In one case, the transaction closed a day early and it still got market EXPIRED. Stop marking files EXPIRED until AFTER closing, not before.
Or do I have to put a closing date two or three days after the actual date to get these stupid emails and file notifications to stop?
0 Votes
0 Comments
Login or Sign up to post a comment