On the tab above the comments boxes "comments" you should be able to click it and open all comments boxes at once. Click again and close all comments. Thanks!
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SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Hi Erin,
Thanks for the suggestion! I can see the dilemma. If we made the change we'd have to make that a "turn-on" or "turn-off" because this could cause a lot of e-mail traffic and create a perception that the comment box is the way to communicate to admins or staff.
-Buck
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S
SkySlope Supportposted
6 months ago
Admin
Created By Erin Van Curen
Requester
It would also be helpful if the staff were sent a notification when just a comment is placed by an agent. Currently, an agent will enter a new comment without uploading a doc because they need guidance, and we have not clue that they have submitted a question in the comments section. We mentioned this in the past and said that this is perhaps a training issue, however with close to a 1000 agents and new agents always joining, this is hard to continuously educate everyone. If the staff were at least notified that the agent wrote a comment, we could provide them quick assistance. Right now agents just think we are ignoring them.
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S
SkySlope Supportposted
6 months ago
Admin
Created By Prod Squad
Agent
Got it. Thanks for the input. We will be monitoring this one for up-votes.
-Buck
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S
SkySlope Supportposted
6 months ago
Admin
Created By Permanently deleted user
Requester
Yes it would be handy for all of them to open at once for review.
Created By Ruthellen Hatfield
RequesterOn the tab above the comments boxes "comments" you should be able to click it and open all comments boxes at once. Click again and close all comments. Thanks!
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5 Comments
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHi Erin,
Thanks for the suggestion! I can see the dilemma. If we made the change we'd have to make that a "turn-on" or "turn-off" because this could cause a lot of e-mail traffic and create a perception that the comment box is the way to communicate to admins or staff.
-Buck
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Erin Van Curen
RequesterIt would also be helpful if the staff were sent a notification when just a comment is placed by an agent. Currently, an agent will enter a new comment without uploading a doc because they need guidance, and we have not clue that they have submitted a question in the comments section. We mentioned this in the past and said that this is perhaps a training issue, however with close to a 1000 agents and new agents always joining, this is hard to continuously educate everyone. If the staff were at least notified that the agent wrote a comment, we could provide them quick assistance. Right now agents just think we are ignoring them.
0 Votes
SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentGot it. Thanks for the input. We will be monitoring this one for up-votes.
-Buck
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SkySlope Support posted 6 months ago Admin
Created By Permanently deleted user
RequesterYes it would be handy for all of them to open at once for review.
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SkySlope Support posted 6 months ago Admin
Created By Prod Squad
AgentHello Ruthellen,
Buck, VP of Product here at SkySlope. Thank you for submitting a feature suggestion!
To make sure I understand, you are referring to the comments boxes in the checklist on a listing or transaction?
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