Form Loading Speed

Posted about 2 months ago by SkySlope Support

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SkySlope Support Admin

Created By Michelle Gildea

Requester

Agents often work from the road and use hotspots or slower WiFi While the Transactions area of Skyslope is awesome and loads quickly enough, the Forms App does not really load much at all. It is slow on a wired and on a WiFi connection but it has serious problems loading when using a data connection from a mobile device (4G or a hotspot) or a slower WiFi (like Starbucks or Southwest in air service. Can you please fix this? I often write offers or addendums etc while not in an office. (Note: DotLoop and DocuSign both work on any type of connection.) Thanks

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Hi Asya!

Kallie from the Product Team here at SkySlope. Thank you so much for taking the time to reach out! We are sorry to hear about your previous experiences. A couple of questions for you to help us troubleshoot on our end -

Do you notice slowness/freezing on certain forms?
Do you notice slowness/freezing in certain libraries?
What browser do you use?
Have you tried clearing cache and cookies as recommended by the support representative? You may also try an incognito window to verify if that is the problem.

Our Support team is also always here to help. They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117. Please have your Forms login information ready to provide to them as well.

Thanks again and have a great day!

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SkySlope Support posted about 2 months ago Admin

Created By Asya Muhammad

Requester

I am having the worst experience with Skyslope and the forms loading. It literally makes my work day more stressful. I am frustrated at the responses from the staff. No solutions have been provided.

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Hey there LisaMarie!

Charleigh from the Product team here at SkySlope. Thank you so much for taking the time to reach out! There have been improvements over time on the back end, however we always strive to be better! We have a couple questions for you that may affect a forms loading speed -

What libraries do you use?
Do you notice longer load times on specific forms? If so, which ones?
What browser do you use? (this helps us when we are considering optimization)

Looking forward to your reply! Thanks again and have a great day!

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SkySlope Support posted about 2 months ago Admin

Created By LisaMarie Doherty

Requester

It's been a year. Is there an update? Skyslope is the slowest response I have ever witnessed in a software tool.

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Hi Michelle!

Kylee from the Product team here at SkySlope. Thank you for providing us with this feedback! I have documented this for our Forms team to review, and we'll also continue to monitor this post for any upvotes or comments.

Happy SkySloping!

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