Add Files From Phone should open Files app, NOT Photos

Posted about 1 month ago by SkySlope Support

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S
SkySlope Support Admin

Created By Ryan Means

Requester

iOS 11 has been out for a while now, adding the ability to access all documents on the iPhone using a centralized Files app. This is now able to be connected to be apps as well, meaning the "Add Files from phone" button should be able to let agents access their device files, including files in various cloud services. This button opening the photos on the device is about as useless as it gets. Agents need to be uploading PDFs, not jpgs.

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SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Sarah!

Charleigh from the Product team here at SkySlope. Thank you so much for reaching out and providing this feedback. Couple of questions for you -

  • How often do you find you use the SkySlope app versus accessing SkySlope on a desktop? 
  • Are you using the app on iOS or Android?

Looking forward to your response! 

Thanks again and have a great day!

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SkySlope Support posted about 1 month ago Admin

Created By Sarah Stalzer

Requester

yes i second this.   Definitely need to be able to open files from within the phone ap via dropbox, google drive, icould etc so pdfs can be uploaded into skyslope.  opening up photos is completely useless.  Please fix this asap.  Thanks.

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SkySlope Support posted about 1 month ago Admin

Created By Jimi Brockett

Requester

Hey Kylee,

For me through the IOS app

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SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Ryan and Jimi,

Kylee from the Product team here at SkySlope. Thank you for reaching out! To clarify, are you accessing SkySlope via the mobile app (downloaded from the App store), or from a mobile browser (such as Chrome, Safari, Firefox, etc on your phone)? Looking forward to hearing from you soon!

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SkySlope Support posted about 1 month ago Admin

Created By Jimi Brockett

Requester

Agree is this fixed yet?

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