Digisign error unable to complete envelopes

Posted about 2 months ago by SkySlope Support

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SkySlope Support Admin

Created By Humaira Mallik

Requester

Hello,

I am in the middle of preparing an envelope for signatures. I got to the point of clicking Prepare signatures and then from the popup selected the people who needed to sign and clicked on OK which resulted in an error saying something like "Unable to communicate with Digisign" and the envelope never went to the next step.

I tried closing the envelope and trying to click on prepare signatures again, only now after the person popup when I click on OK, the button just sits there with the spinner on it. Clicking outside of the window takes me back to the window where forms are prepared before signatures.

I have tried logging out and back in again as well as trying in an incognito window, all with the same result that the envelope seems to be stuck now and I can't prepare this file to send to my client.

This is on chrome on a mac.

If anyone has any ideas on how to address this or how to go about fixing this, I would really appreciate it.

Thanks,

Humaira

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2 Comments

SkySlope Support posted about 2 months ago Admin

Created By Humaira Mallik

Requester

Yes, thank you. I didn't see the support link earlier and opened the ticket after posting this here. Support reached out fairly quickly and the issue has been resolved.

Thanks!

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Hi Humaira,

Charleigh from the Product team here at SkySlope. Thank you for reaching out! I see you have gotten in touch with our Support team. They will be able to assist you! In the future, if you need additional assistance, please feel free to reach out to our Support team anytime! They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.

Thanks again and have a great day!

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