I hate to complain, but the new DigiSign is terrible ! The old one was intuitive and easy to use, this one is clunky and not user friendly at all. I have to resend an entire envelope to people that have already signed in order to correct one email !
Please go back to the old system, it was 100X better.
Leslie H.
0 Votes
10 Comments
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SkySlope Supportposted
3 months ago
Admin
Created By Dana Santerre
Requester
I agree. I don't know of anyone in my office that prefers the new digisign. I would love to see someone in development send out an esign. Not a demo showing 2 clicks of a feature but truly send a full esign, taking a contract and attachments of 10 plus pages, have multiple signers, lots of initials on each page, and demo how you can get it done faster.
It will automatically create a zoom link along with a calendar event.
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Michael W. Peterson
Requester
I would
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Hi all!
I understand the frustration, there is a lot that goes on behind the scenes that determines what features get built but I assure you we take all feedback into consideration! Would anyone be open to meeting with Eric, the Product Manager for DigiSign, so we can dig into some of your concerns or feedback more?
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Kelly Moles
Requester
I totally agree. It's terrible. Please go back to the older version. Faster and more aesthetically pleasing. Come on Skyslope listen to us!!! WE ALL HATE IT.
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Michael W. Peterson
Requester
Of course you ask for feedback and then when we give it, you don't do anything about it. In other words we need to get over it and use the new system or go to a different platform?
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Hi Michele and Michael!
Tyler from the Product team here at SkySlope. We appreciate your candid feedback and patience with us as we transitioned into the new DigiSign! I understand it can be frustrating to have to learn a new way of doing things after being accustomed to how it was before. I would recommend you check out this page our support team put together! It goes over frequently asked questions, all of the new features in DigiSign, along with some how-to guides and videos. https://support.skyslope.com/hc/en-us/sections/11915370238235-New-DigiSign-Experience
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Michael W. Peterson
Requester
I TOTALLY AGREE!!! The new digi sign STINKS!! It is so cumbersome and it takes 20 times longer to do than before. The old system is a million times better and easier to use than this new version. Why do you always have to change things when the system works fine. Just leave it the way it was please!
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Michele Dakin
Requester
Leslie, I agree. I have tried multiple times this morning to send documents, and neither Firefox or Google work. Its show and extra steps to do a simple job . The old version worked much better and every day I am having issued with this new update. Dislike very much !
0 Votes
S
SkySlope Supportposted
3 months ago
Admin
Created By Prod Squad
Agent
Hi Leslie!
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback! We understand it can be frustrating when things don't work as expected. Do you have any other feedback regarding the new DigiSign experience? In the meantime, I've documented this feedback about correcting envelopes.
Created By Leslie Henckel
RequesterI hate to complain, but the new DigiSign is terrible ! The old one was intuitive and easy to use, this one is clunky and not user friendly at all. I have to resend an entire envelope to people that have already signed in order to correct one email !
Please go back to the old system, it was 100X better.
Leslie H.
0 Votes
10 Comments
SkySlope Support posted 3 months ago Admin
Created By Dana Santerre
RequesterI agree. I don't know of anyone in my office that prefers the new digisign. I would love to see someone in development send out an esign. Not a demo showing 2 clicks of a feature but truly send a full esign, taking a contract and attachments of 10 plus pages, have multiple signers, lots of initials on each page, and demo how you can get it done faster.
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentSounds great, thank you! You can schedule time with Eric using this link: https://calendly.com/ericmarshall/1-1
It will automatically create a zoom link along with a calendar event.
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Michael W. Peterson
RequesterI would
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentHi all!
I understand the frustration, there is a lot that goes on behind the scenes that determines what features get built but I assure you we take all feedback into consideration! Would anyone be open to meeting with Eric, the Product Manager for DigiSign, so we can dig into some of your concerns or feedback more?
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Kelly Moles
RequesterI totally agree. It's terrible. Please go back to the older version. Faster and more aesthetically pleasing. Come on Skyslope listen to us!!! WE ALL HATE IT.
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Michael W. Peterson
RequesterOf course you ask for feedback and then when we give it, you don't do anything about it. In other words we need to get over it and use the new system or go to a different platform?
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentHi Michele and Michael!
Tyler from the Product team here at SkySlope. We appreciate your candid feedback and patience with us as we transitioned into the new DigiSign! I understand it can be frustrating to have to learn a new way of doing things after being accustomed to how it was before. I would recommend you check out this page our support team put together! It goes over frequently asked questions, all of the new features in DigiSign, along with some how-to guides and videos. https://support.skyslope.com/hc/en-us/sections/11915370238235-New-DigiSign-Experience
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Michael W. Peterson
RequesterI TOTALLY AGREE!!! The new digi sign STINKS!! It is so cumbersome and it takes 20 times longer to do than before. The old system is a million times better and easier to use than this new version. Why do you always have to change things when the system works fine. Just leave it the way it was please!
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Michele Dakin
RequesterLeslie, I agree. I have tried multiple times this morning to send documents, and neither Firefox or Google work. Its show and extra steps to do a simple job . The old version worked much better and every day I am having issued with this new update. Dislike very much !
0 Votes
SkySlope Support posted 3 months ago Admin
Created By Prod Squad
AgentHi Leslie!
Charleigh from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback! We understand it can be frustrating when things don't work as expected. Do you have any other feedback regarding the new DigiSign experience? In the meantime, I've documented this feedback about correcting envelopes.
Thanks again and have a great day!
0 Votes
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