Confusing Subject Line on Emails

Posted about 1 month ago by SkySlope Support

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SkySlope Support Admin

Created By Jane Realtor

Requester

This may sound a little picky but -- when you are getting a document ready to be signed - their are people who need to sign -- and you can click that the agent on the other side of the deal Recieves a Copy -- this is GREAT because as soon as its signed it's automaticlly sent to the other agent - LOVE THIS! We dont have download, attach to another email ect -- it is an awsome feature BUT -- the email the other agent gets is very confusing -- Im not sure I would open it if I were on the other side of the transaction, I wouldnt realize what it was. -- The subject line says:

Envelope completed: You have documents to sign

Id be thinking - I dont have anything to sign and delete the email...

Then if they do open it it says 

Your document has been completed.
View Completed Document
 

Id be thinking -- I didnt send any docs off to be signed and I dont have Skyslope so this must be spam and Id delete it.

First most important- that subject line needs to read something to the affect that there is a document for your review - or "[Agents Name} has a document for your review.- or somehow put the title of the document in the subject line with the statement they need to review...

Second would be nice- Could there be a box to Over Write the subject and the body just like you have for when the document is ready to send out to the client for signatures? 

 

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SkySlope Support posted about 1 month ago Admin

Created By John Kynor

Requester

I agree and am will be switching back to my old provider if not corrected by 4/30/2024.  

 

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SkySlope Support posted about 1 month ago Admin

Created By Olivia Thurmond

Requester

I agree! The subject line for completed documents should not say "You have documents to sign". 

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SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Jane, 

Tyler from the Product team here at SkySlope. Thank you for the feedback this is a great call out! I can definitely see how the messaging on those emails can be confusing or not have the necessary context. I will document this feedback and pass it along to the DigiSign team! I will also continue to monitor this post for upvotes and feedback. 

Thanks!

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