New digisign does grab the document I am trying to get signed

Posted about 1 month ago by SkySlope Support

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S
SkySlope Support Admin

Created By Michele Dakin

Requester

Several times today when checkmarking  a document to send to the signing session , when it goes to the next page for signing there is no document, so I have to go back into the deal and check the document again that I want to sign and then hope it takes it the next time so I can send for signing.  Not liking the new digisign platform at all.

 

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SkySlope Support posted about 1 month ago Admin

Created By Prod Squad

Agent

Hi Michele, 

Tyler from the Product team here at SkySlope. When you check a document to be moved to the "prepare signature" phase and the document is not there, are you receiving any kind or error message? And are you navigating from Forms into DigiSign or from SkySlope into DigiSign?

Thanks!

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