We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Created By Rachel Weisman
RequesterThe new digisign templates does not allow for templated messages and automatically supplies its own one sentence response. This is annoying, I like to explain in my own words what the packet contains and now it won't even let me copy paste due to a character limit.
0 Votes
6 Comments
SkySlope Support posted about 2 months ago Admin
Created By Prod Squad
AgentHi Cheryl, Rachel, and Tammy!
Thank you so much for providing all this detailed feedback and use cases, this has provided a lot of great insight. I'm passing this directly along to our DigiSign Product Manager to get their eyes on this!
Thank you,
0 Votes
SkySlope Support posted about 2 months ago Admin
Created By Cheryl Benedict
RequesterHi Bailey, I'm a realtor that uses several generic cover letters. They were a part of the 'send' section of my templates in the previous digisign. Accessing a template that is ready to 'send', allows for speed and efficiency- which is the point of digitally signing. Thank you for considering my request to add this function back to the software.
0 Votes
SkySlope Support posted about 2 months ago Admin
Created By Rachel Weisman
RequesterAs Tammy says I have several packets that I created templated cover letters for depending on what’s included. The previous digisign allowed me to not only add a message template but to format it to my liking with spaces dividing up my message for an easier read. Now even the those spaces are included in your character limits forcing me to edit out important details. The cover letters for the specific packets I send never changes and I would like to be able to have those included in my premade templates.
0 Votes
SkySlope Support posted about 2 months ago Admin
Created By Tammy Mills
RequesterHi Bailey,
Thank you for responding. My office uses DigiSign for three main processes. With each process we send out a different "cover letter" with details on how to proceed. Although, the verbiage is similar it is not the exact same verbiage every time. The old DigiSign system was very compliant and there was no issue with copying and pasting the info.
Thanks Tammy Mills
Wallace Real Estate Broker / Property Management Director
0 Votes
SkySlope Support posted about 2 months ago Admin
Created By Prod Squad
AgentHi Rachel and Tammy!
Bailey from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback! Question for you both, do you have typical verbiage templates you like to send every time or does it vary depending on what is included? I've documented your request and we'll also monitor this post for upvotes and comments.
Thanks again and have a great day!
0 Votes
SkySlope Support posted about 2 months ago Admin
Created By Tammy Mills
RequesterI agree 100% with Rachel Weisman. This is the most frustrating situation. The message box needs to accept more characters and let us copy and paste easily. Currently, within the DigiSign character limits I have to cut and paste by paragraph, then rearrange the sentences to make the message fit. Very frustrating!!!
Tammy Mills
Wallace Real Estate Broker / Property Management Director
0 Votes
Login or Sign up to post a comment