Delayed and loading problems

Posted about 2 months ago by SkySlope Support

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SkySlope Support Admin

Created By brian montross

Requester

When’s sent to clients all pages take a very long time to load and they cannot see them

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SkySlope Support posted about 2 months ago Admin

Created By Prod Squad

Agent

Good morning Brian!

Charleigh from the Product team here at SkySlope. Thank you so much for reaching out. To confirm, are you referring to documents sent via DigiSign, documents sent via Forms, document bundles, or something else?

If sending documents via Forms, please let us know the names of the forms and their libraries. If sending via DigiSign, there are a few trouble shooting steps we can take. Check out these articles for more information -

Flattening the PDF - Flattening the PDF may reduce load time
Compressing the PDF - A PDF of large size may take longer to load, compressing reduces the size
Clearing the cache and cookies - Clearing the cache and cookies may reduce load time

Our Support team is also always available if you have any additional questions or need additional assistance troubleshooting! They can be reached via chat at support.skyslope.com, via email at [email protected], or via phone at 1-800-507-4117.

Thanks again and have a great day!

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