.heic Files

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Gary Anderson

• January 06, 2021 20:14

iOS11 and newer default pictures to a .heic file that cannot be opened on Windows computers.

The only way to fix this currently is to have the iPhone user change their settings from High Efficiency to Most Compatible before capturing and uploading the photo.

We were recommended to use a 3rd party application to convert these files from Skyslope Support. We will not be doing this because of the private data in these documents.

For workflow efficiency, these documents need to be jpg or pdf so that multiple admins can assist.

Possible solutions:
Prevent .heic files from being uploaded entirely.
Convert the file inside of Skyslope to jpg without a 3rd party.

2

• Official comment

  

  Prod Squad

  • February 06, 2021 00:10

  Hi Gary,

  Kylee from the Product team here at SkySlope. Thank you for taking the time to provide us with your feedback! I've documented your request for our team to review, and we will monitor this post for up-votes and comments.

  Happy SkySloping!

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