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  • Prod Squad
    Official comment
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    Thanks for your feedback, Jana!

    We understand how capturing notes would be useful.

    Can you please answer a few questions to help us better understand your request:

    • How are agents currently capturing notes?
    • What notes do agents typically want to capture? What are these conversations about?
    • In the application, where would it be most useful for these notes to appear?

    Thanks again,

    Carlo, Product Manager

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