We have a particular source of business that we want to track that isn't a current available option. The solution given has been to select "Other" and to have the agent input that source we are trying to track. However, the data entered in does not get exported into the Master Data Report.
Ultimately, I would like it if the fields made available to our agents could be customized.
If that is not possible, we would like that the data entered in for "Other" to be exported into the Master Data Report.
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