Twenty minutes is not long enough when I am entering files for agents, or converting a listing into a pending file. Also, when it does timeout, there is no warning, no error message. At least give us a "5 minute warning" or "You have timed out, anything you type now will not be saved." Without a warning, I come back to the screen, continue inputting and it's not until I click save, or split & assign, does it shoot me back to the home screen and I realize it must have timed out. Then I have no idea where I left off. For Support and Admin Staff the timeout should have the option to be longer.
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