Hi, I am a young assistant to an agent and I having used another WAY MORE USER FRIENDLY client for transaction management before, I would like to break this down into a few areas where SkySlope needs significant improvement.
1. FREEDOM TO INPUT INFORMATION AS THE USER RECEIVE'S IT
One thing to keep in mind here, Real Estate Agents DO NOT ALWAYS HAVE 100% of the information that they need when they are managing their transactions.
Some may advise that you wait to upload your listings and transactions until you have everything, and that defeats the purpose of using transaction management software to begin with.
In our previous client, Backagent, you could add, or delete information, documents, or clients, or move on to the next step with unfilled fields, during any part of the transaction management process. A specific example of where skyslope stands in regards to this; For SkySlope, it is designed into the process that if you do not have a required piece of information, then you cannot move any further in said process until you have filled those fields with incorrect information. Even in your training videos the instructors tell you to input incorrect information, and then go back and fix it!
It is inefficient, and for real estate professionals it is a huge waste of time! Keep in mind the longer they are on SkySlope, the less time they have to actually make money.
This process is archaic in design and it hurts to have to point this out because the person reading could very well be the person who designed it. If so, I'm not trying to hurt your feelings I am hopefully giving you some clear ideas on how to make your website better.
2. DOCUMENT MANAGEMENT
- ADD BUTTONS, more buttons = more power. ADD, DELETE, EDIT, etc. When I use SkySlope, what I think about most is how empty the page is, I honestly thought that our broker had been scammed when we were first
3. MAKING SUPPORT AVAILABLE BUT NOT NECESSARY
I immediately noticed that support _is a **HUGE **part of your of your business model. People would rather do things _themselves, and not have to rely on support. In back agent, I didn't even see support but I never had a problem using it, so I never required it*.*
Again, I'm not trying to be aggressive, but I am making it very clear, that switching to SkySlope in it's current form, is a severe downgrade in efficiency in our office.
Quite literally what would take me 5 minutes in Backagent takes me an hour in SkySlope, simply because I have to scramble around my office looking for all of this information some of which I don't even have.
*4.Deletion of comments and documents. *
Without this feature you can easily forget which document you uploaded is incorrect or messed up, and have to spend a lot of time sifting through the wave of documents that are uploaded. If they are to be archived for records sake (I was given this response by support when I asked why we aren't able to "delete" comments or documents), then have your system archive it in the background only viewable by the office manager, and allow the agents to "delete" the comments or documents.
5. MLS Data Auto Population
This function is essential. Every second an agent is spending redundantly entering data, is a second where they are not making money. (Our office was told this was being taken care of but it has been almost 2 months since we began using this platform and still I have yet to see any integration).
RECAP: Allowing the user to input information as they receive it, Buttons = User Freedom, Clear instructions on the page, deletion of content that I uploaded.