Issue with digital signing

Darci Watson

• January 07, 2023 00:34

Answered

I am a Transaction Coordinator and am having dificulty in one of my files.  I am trying to send documents for digital signature and keep getting a mesage "Failed to fetch document"  I ahve tried logging out and back in with several attemps.  This only happens in one file.  I am able to send documents from all other files.

• 

  Prod Squad

  • January 10, 2023 14:48

  Official comment

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  Hi Darci!
  
  Kallie from the Product Team here at SkySlope. Thank you for reaching out and providing us with this feedback! 

  What web browser are you using when accessing DigiSign? Also for faster assistance, our support team is here to help! You can reach them at support@skyslope.com or 800-507-4117
  
  Thanks again and have a great day!

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