Need files to open in multiple windows when multiple docs are 1 doc
If multiple documents are uploaded into 1 file they don't open up into 2 separate windows. The way around this is to do an extra step and download the document into your downloads. Who agrees that this feature should be changed?
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Me: How do I open multiple documents into 2 different windows? I am check documents and need to check them against each other?
Logan:
Hello!Do you open them in the SkySlope PDF viewer? Or do they open in a different program, like Adobe?
Me: i just click on the paperclip and it opens up through skyslope pdf viewer
should i be opening them up through adobe?
Logan: okay, if you open one, you can then right click on the paperclip of the other doc and say 'open in new window' and it should pull the second document in the new window
Me: I did that but it is not opening anything up
Logan: it will probably open up a new SkySlope window and then you can go into the checklist and open the document up again, then you'll have two different SkySlope windows open with the different documents, if that makes sense
Me: no it stays blank
Logan: okay, can you open up one document and then open up the other like normal?
tell me once they're both open in the same browser
Me: yes they open in the skyslope browser but you cant see both documents only one and if you close out 1 they both close out
Logan: Okay, do they open up in new tabs?
Me: well how to do i get them to open seperately?
Logan: I'm trying to explain, but you need to open them both up in different tabs first
Me: it won't allow me to
Logan: how do they open? what does it look like?
Me: can you access my computer to find the solution. i don't know how to explain it?
Logan: Please go to join.me/start. On the lower left hand side, you should see a file being downloaded called join.me.exe. Please click on that and select to run the file. Once it connects, you will see a tool bar in the top center of your browser with a 9 digit code (kind of looks like a phone number). Please let me know what that number is when you see it
Me: 116-138-476
Logan: okay, I can see your screen now, lets see
Me: see they open up in the same document
Logan: can I try to take mouse control?
Me: yes
Logan: Okay, I see, just a moment!
Me: thx
Logan: Okay, I just double checked on this for you. Unfortunately, when opening up the documents, you'll have to download them and then open them both up from your computer to have them both open. I'm so sorry for the trouble!!
Me: so how do we fix this to open up in separate tabs?
Logan: There isn't a way to do it within SkySlope. You'll have to download the documents and open them both up from your computer, like you are doing now
Me: wow what a pain how can you guys fix that?
Logan: I can submit that as a feature suggestion for you!
I'm sorry for the trouble!
Me: that would make it easier for file checking. it would create 1 less step since everything is paperless now and you have to view documents side by side or in 2 different monitors
just a suggestion from a customers point of view
Logan: Yes, definitely! I will definitely pass it along!
Me: it looks like it only happens when there are 2 documents uploaded to one file name
Logan: yeah, it does, if you have only one doc uploaded, it'll open as a new tab
Me: so who do I need to go to to find out how to get this fixed? I can't ask my agents to upload every document separately. however it doesn't work for us as compliance officers either?
Logan: The only way would be to download the documents at this time, unfortunately. You can submit a feature suggestion yourself, but that would be our only option at this time
You can try reaching out to your SkySlope Account manager if you'd like
Me: ok thanks
Logan: No problem, I'm sorry again for the trouble!
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