To ensure that all files remain on the radar, even a file that is canceled by an Agent will need to be approved by the Admin team. Follow the steps below to learn how to approve the cancellation of a Listing or Transaction file.
- Start by opening the Listing or Transaction file. A file that has been canceled and is waiting for the cancellation to be approved will have a Canceled/Pending status.
To open the file, use the search bar at the top of your screen (look for the magnifying glass icon), or locate the file under Manage Listings or Manage Transactions.
Tip: Canceled/Pending Listing and Transaction files are located in a sub-section of the Manage Listing and Manage Transaction sections. To quickly locate or access any Canceled/Pending files, open Manage Listings/Manage Transactions and scroll down to the section labeled "Canceled Listings/Transactions Pending Approval."
- Once you've opened the file, navigate to the Checklist tab.
- Click on the Approve Cancellation button. Once you've done so, you will see a pop-up asking you to confirm that you wish to approve the cancellation.
- Once you've approved the cancellation, the file status will change from Canceled/Pending to Canceled/Approved. This will also move the file from Manage Listings/Manage Transactions to the Canceled Contracts section of SkySlope.
Note: Once a file has been canceled by an Agent, there is no way to reject the cancellation to bring the file back to active/pending. To bring a canceled file back to active/pending, you would need to first approve the cancellation. Then, you can follow the steps to reactivate a fully canceled file.
If you have any questions about approving canceled files, please reach out to our 24/7 Support team!