You can now take advantage of an exciting partnership: SkySlope and Utility Connect. Keep reading to learn more about this exciting new tool that agents can use to assist their clients with a move! 

Note: This is available for agents located in the United States.

Frequently Asked Questions

What is Utility Connect?
Utility Connect is a free service that makes moving easier. It connects clients with essential home services while providing their local utilities. The goal is to simplify the process and reduce the stress of moving in. Utility Connect guides the clients every step of the way, offering expert advice and ensuring a smooth experience.

How do I set up my Utility Connect account? 
You can easily activate your Utility Connect service in your SkySlope account! Start by logging into your SkySlope account, and you will see a pop-up for Utility Connect. In that pop-up, click Activate and the integration will be enabled! Then, you will receive an email from Utility Connect to finalize your account setup. Take a look at the video above for a more detailed overview.

Don't see the pop-up? Follow these steps to activate:
 — SkySlope Suite: Click on your name in the upper right > My Account > Integrations > Utility Connect > Activate.

What services does Utility Connect offer?
Utility Connect offers a complimentary move-in concierge to assist buyers and renters with setting up all essential home services and locating utilities. This includes home entertainment (TV, internet, phone), home security, home warranty, homeowners insurance, and more! They also provide clients with vetted utility provider information to ensure they have everything they need for their new home! They customize all moves depending on client needs and offer exclusive rates and promotions.

How is this service beneficial for my buyers and renters?
One list, one phone call. Moving can be stressful enough, which is why Utility Connect has the perfect move-in checklist to get them move-in ready. This checklist saves them the headache of making multiple phone calls and trying to figure out which service is best for them.

Who can I contact for help or support?
Feel free to contact the appropriate Support team if you have trouble or any questions!

How much does the Utility Connect service cost?
Utility Connect is completely FREE for both Real Estate professionals and their clients. In fact, they actually PAY YOU 15% of the revenue generated from the services they set up for your clients!! This commission is visible and accessible through your Utility Connect dashboard.

Does Utility Connect assist with local utility providers such as Electric, Gas, Water, and Trash?
In regulated areas, they must speak directly with the homeowners to establish services. Utility Connect’s experts will not only locate the electric, gas, water, and trash providers but also provide all the contact information and the method they can easily enroll in.

Why can’t Utility Connect set up city utilities for my client?
Regulated states prohibit third parties from directly connecting, disconnecting, or transferring utilities. Utility providers must speak with the account holder directly and may require additional documents, such as payment history or a property deed, to be submitted. Imagine just anyone being able to turn on or off your electricity! However, agents and clients alike still appreciate a streamlined list of these providers instead of wasting valuable time researching this independently.

Which clients can use this service?
Buyers, Renters, or anyone who is moving or looking to price shop home services.

Which clients are not a good fit for this service?
Sellers and Investment property buyers. Sellers are typically looking to disconnect services, and investment property buyers typically want to get utilities connected and leave the rest up to future tenants. Utility Connect will still provide them with a list of their Utility providers, but both Sellers and Investment buyers will need to contact these providers directly to connect, disconnect, or transfer Utility services.

How does Utility Connect decide what service providers to offer to my clients?
We want your clients to know all of their available options. Based on your client's address, they will provide them with all the available options for their home. The client can customize and select package options based on their home needs. They also provide education for clients to understand their best options—their home, their choice.

How do my clients use Utility Connect?
- It's easy—Utility Connect will call them! Once you create your Utility Connect account and submit your clients' information into your SkySlope, their home service experts will contact any of your closing clients within 14 days.
- Before they reach out to your clients, you will receive a text and email as a courtesy reminder so you can let your clients know to keep an eye out for Utility Connect’s call.
- Clients always have the option to call the number located on your website for immediate assistance or to update any moving changes, such as the closing date.

How many times will Utility Connect contact my clients?
Utility Connect will make a total of 3 attempts. Clients can respond to opt out or give us a call.

Why is Utility Connect calling me instead of my clients?
Utility Connect reaches out based on the information they receive from SkySlope. Check your SkySlope to ensure the information has been entered correctly.

Am I able to track which clients use Utility Connect?
Yes! When you create your account, go to your Utility Connect website and click on “Admin.”
This is your dashboard to view which clients have used the service and which services they chose, giving you total transparency. This is also how you can track your commission.

Are we able to use the service for people outside of SkySlope?
Yes! Friends, family, and even you can use their service for free! The goal is to have Utility Connect become your lifelong concierge service so any buyers, renters, or savings-savvy people can utilize your account at any time, all the time. Just submit them directly through your Utility Connect website under the form that says “Get In Touch With Us”.

How does this work if I am a Transaction Coordinator?
Attention Transaction Coordinators and Administrative Assistants! We know how long it takes to locate utility providers and prepare your realtor’s clients for their big move.
This service will take the burden of research hours off your hands. When you input transactions into SkySlope for your agents, and you see a notification to sign up for the program, be sure to let your agents know about this convenient value-add.
Not only is the service completely free for your agent and clients, but your agent will receive extra revenue! Let your agent know today, and enjoy the time they can save you!

What States does Utility Connect work in?
Utility Connect is available in the United States only but available in all 50 states!

How do I log into my Dashboard?
Visit the Utility Connect website you created. Scroll to the very bottom and click “Admin” in the page's footer. You will be prompted for your email and the password you created with your account.

How do I disable the integration?
To disable the Utility Connect integration with SkySlope, log into your SkySlope account. Click on your name in the upper right corner and select My Account. Once in the My Account section, navigate to the Integrations tab. Locate the Utility Connect integration and click Disable. Click to confirm.

When is the best time to submit my client's information to Utility Connect?
With the SkySlope automation, you won’t have to worry about manually submitting any clients unless they are not listed in your SkySlope. Utility Connect will automatically contact clients two weeks before their closing date. This is the best time to begin scheduling installations with providers. If you are not automated, or if your clients need assistance sooner than two weeks before closing, please connect them directly! You can submit their information under the “Get In Touch With Us” section of your website.

How do I view and redeem my commission?
- Commission can be viewed and redeemed in your dashboard. Once you reach your first $100, a blue button will appear in the “Payments” section of your dashboard asking you to set up or continue payment info.
- Stripe is the payment processor that will directly deposit your commission into the bank account of your choosing.
- In the dashboard, once you click “set up payment info”, you will be prompted to create your Stripe account with your ACH information ( One time setup process).
- Once you have completed the account creation process, you will be redirected to the dashboard where you can select and redeem funds.
- Every time you have redeemable funds, you’ll request funds through your dashboard, and it will automatically be directly deposited into your account. **PLEASE NOTE** When setting up your Stripe account, please DO NOT SET UP AS A BUSINESS ACCOUNT as this is against their policy; please set up as a personal account.**

Can my clients contact you before two weeks?
Yes! For immediate assistance, have your clients call our Utility Connect™ directly. This phone number can be found in the top right corner of your website.

Can I use my account if I am moving?
Yes, absolutely! Agents can use their own accounts to establish new home services. Not only will you get to experience the incredible convenience you are offering your clients, but you can also make a commission on your own move!

If you have any additional questions about Utility Connect, please reach out to the Utility Connect Support team.