With the newest update to the zipForm + SkySlope integration, thing are getting bigger and better! Here are some frequently asked questions about the newest update to the integration.
What is this pop up when I sign in?
After the newest update to zipForm + SkySlope integration, you will see this pop-up when logging into your SkySlope account:
We want to make the integration as easy as possible. All you need to do is enter your zipForm username and password to get started. Don't want to integrate? After clicking "Not Now" five times, the notification will no longer appear in your account. If you've clicked "Not Now" a total of five times, and the notification is gone. Note: If your account is already fully integrated with zipForm, you will not see this pop-up.
You can still integrate your account a few different ways:
1. Click on your name in the upper right corner > My Account > Integrations > Click on Enable > Enter zipForm username and password > Click Save
2. Go to Working Docs > zipForm tab > "Click Here to get started!" > Click on Enable > Enter zipForm username and password > Click Save
3. Create Listing or Create Transaction > Enter property address > "Click Here to get started!" > Click on Enable > Enter zipForm username and password > Click Save (as pictured below)
Why am I getting an error when I enter in my username and password?
If you've entered your username and password into the zipForm Integration tab and you're getting an error message that reads "Could not update credentials" or "trouble authenticating your account", that means the username and/or password that you're entering are not the credentials we need to complete the integration.
Many real estate agents access zipForm through their MLS Board Membership website or Association of Realtors website. While your credentials for those websites will allow you to access zipForm itself, they will not work for the integration with SkySlope. Since our integration is with zipForm directly, only your zipForm username and password will allow you to complete the integration.
To retrieve your zipForm username: Log into zipForm whichever way you typically do (through your MLS or through your Association of Realtors website) > Click on your name in upper right corner > Click on View Profile > Find username listed on My Information page
To reset your zipForm password: Go to www.zipformplus.com > Click on Forgot Password > Type the username associated with your account > Click on Send and you will be emailed a link that will allow you to reset the password for your zipForm account
Once you've retrieved/confirmed your zipForm username and password, you can re-enter your credentials into the zipForm Integration page in SkySlope. If the credentials are correct, you will see a green "Success!" message in the upper right corner.
Can a zipForm username be linked to more than one SkySlope account?
Unfortunately not. Due to the complexities of the zipForm integration, one zipForm account can only be linked to one SkySlope account.
Can I change out my credentials to access a different zipForm account?
Yes, just return to your "My Account" tab, click on Integrations and enter in your new credentials!
How to Troubleshoot SkySlope and zipForm Login Issues
Where can I find my zipForm Transactions within SkySlope?
Your zipForm documents can be found in the Working Docs section of SkySlope. From the home page, click on the icon for Working Docs. Once in Working Docs, click on the tab labeled zipForm. In the zipForm tab, you will see a list of your Transactions on the left side of the page. Click on the name of the Transaction to open the list of documents for that Transaction.
How are the transactions ordered in the zipForm tab?
They are ordered by created date. The transactions that were created most recently will be found at the top of the list.
Can I create a zipForm transaction from within SkySlope?
With the newest release for the zipForm + SkySlope integration, we're trying to make things as easy as possible. Now, you can create a new zipForm Transaction right from within SkySlope. Within the zipForm section of Working Docs, there is a new, green button that says "Create zipForm Transaction"; clicking on that will allow you to create a zipForm Transaction. After clicking that button, you will be prompted to enter the address for the transaction. You can also click on Show More Fields to add other info into your transaction, such as the purchase price, offer date, and names of the parties involved.
Note: These particular fields have been selected to allow you to later turn this zipForm Transaction into a SkySlope Transaction.
After the zipForm Transaction has been created, you will be taken to your library of available documents from zipForm.
To add documents, simply select the grey circle to the left of the document's name for whichever document(s) you need. Once you're done selecting your documents, click on "Add" at the bottom of the documents list. You can use the "Select Library" drop-down to change the library you're looking at, if you're an agent in multiple states. You can also use the "Search Form" field to search for the name of a certain document, without having to scroll through the list.
What is this "Add Form" button under Working Documents?
Did you forget to add a document when the zipForm Transaction was initially created? You will now be able to add additional forms from the SkySlope integration. When the document is added, the relevant information from the Transaction will populate onto the document (such as property address, clients' names, etc). If you need to add new, or additional, information onto the document (like specific dates for a counter offer addendum), you will need to go into zipForm to ensure the documents are complete. Any changes that are saved should be synced within SkySlope after about 30 seconds.
How do I send documents out for signature?
To send a document out for signature, simply open up your Working Documents section, click on the zipForm Plus tab, and go to the Transaction file it is associated with. Click the checkbox for the document to select, then choose the DigiSign button at the top of the page.
When will I be able to use SkySlope to fill out my zipForm documents? I'm tired of having to back and forth to zipForm and SkySlope.
We are still perfecting this feature, and we don't currently have an ETA for release. We would be happy to be in touch as soon as we have a solid release date! Contact SkySlope Support and ask us to take down your email so that can follow up with you as soon as that feature becomes available!
Can I use the zipForm integration to assist in creating my Listings or Transactions in SkySlope?
The answer is, Yes! Now, when you create a Listing or Transaction within SkySlope, the first thing you will see is a search bar that will allow you to search for the property address. With the newest release, that search bar will now search these areas:
1. zipForm Transactions
2. MLS Board Integrations
3. Google Maps
If you've previously created a zipForm Transaction for the property that you're now trying to create a SkySlope Transaction for, you can use the search bar to find the existing zipForm Transaction and all of the information from zipForm will be pulled into the SkySlope file.
I'm creating a SkySlope transaction, and I entered my property's address, but I'm not seeing a zipForm result. Why not?
We use the Google Maps search first to find the property address within the MLS Board or within your integrated zipForm account. If the address doesn't exactly match the address in Google Maps, you will need to go into zipForm and update the address so that it reads like it would on Google Maps. Once updated, you should be able to import the information.
Example of Incomplete Address: 1234 Maple, Sac CA 95841
Example of Address from Google Maps: 1234 Maple Street West Sacramento, CA, United States
Why is this field missing/wrong when I created Property File using the zipForm integration?
If you use the zipForm integration to create a SkySlope transaction file, 100% of the information entered into zipForm will be pulled into SkySlope. If there is information missing from the zipForm transaction (such as Year Built or Purchase Price), that information will be missing after the file is imported into SkySlope. At this point, you can either manually enter the information into the SkySlope file, or you can go back to zipForm and fill in the missing information. Once you've done that, you can try to re-import the file into SkySlope and the newly-added information will be included.
What happens when my zipForm documents are DigiSigned?
They return to your Personal Docs section. From there, you can select the document and click "Assign" to move it into the property file, or select the document to be emailed to the other agent. The finished copy will still be found within your Completed DigiSign tab as well.
If you have any other questions about the zipForm and SkySlope integration, don't hesitate to contact our 24/7 Support Team! We are are available by phone at 916.560.1815, send an email over to firstname.lastname@example.org or start live chat with us at support.skyslope.com! Happy SkySloping!