If you have a Transaction file in SkySlope that fell through, you're going to want to separate it from your pending files by cancelling. Keep reading to learn how to cancel your Transaction!
1. From the SkySlope home page, click on Manage Transactions. Then locate the file you want to cancel. If you have to, use the search bar to locate the file.
Once you've located your file, you will notice that the line turns blue when your cursor hovers over it. Now, locate the action icons on the right side of the page. The button you want to click to cancel your Transaction looks like a circle with a diagonal line through it. Click on the cancel circle to cancel your Transaction.
2. After clicking on the cancel circle, you should see a pop-up asking you to leave a note about why you're cancelling the file. Enter in a note (optional), and then click on Submit.
That's all it takes! Your Transaction will now be Cancelled/Pending Approval until your admin approves the cancellation!
If you have any other questions about cancelling your Transaction, don't hesitate to contact our 24/7 Support Team! We are are available by phone at 800.507.4117, send an email over to firstname.lastname@example.org or start live chat with us at support.skyslope.com! Happy SkySloping!