How to Cancel a Transaction

how_to_cancel_a_transaction.png 

If you have a Transaction file in SkySlope that fell through, you're going to want to separate it from your pending files by cancelling. Keep reading to learn how to cancel your Transaction! 

 

visual_guide_white.gif

 

 

 
step_by_step_white.gif

1. From the SkySlope home page, click on Manage Transactions. Then locate the file you want to cancel. If you have to, use the search bar to locate the file.

Once you've located your file, you will notice that the line turns blue when your cursor hovers over it. Now, locate the action icons on the right side of the page. The button you want to click to cancel your Transaction looks like a circle with a diagonal line through it. Click on the cancel circle to cancel your Transaction.

001.gif

 

2. After clicking on the cancel circle, you should see a pop-up asking you to leave a note about why you're cancelling the file. Enter in a note (optional), and then click on Submit.

002.gif

 

support_tip_orange.gif
Not seeing the pop-up window? Your internet browser's pop-up blocker might be preventing you from seeing it. Feel free to reach out to Support, and we can walk you through disabling your pop-up blocker.

That's all it takes! Your Transaction will now be Cancelled/Pending Approval until your admin approves the cancellation!

If you have any other questions about cancelling your Transaction, don't hesitate to contact our 24/7 Support Team! We are are available by phone at 916.560.1815, send an email over to support@skyslope.com or start live chat with us at support.skyslope.com! Happy SkySloping!

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk